C Depending on the individual circumstance of any request – the final decision to conduct a video consultation will be made by the practice.

The Video Consultation Service can only be booked once our team agree it is appropriate to do so. In the first instance you must call the practice, where the options available will be discussed with you. Any agreed video consultation must be pre-booked and is subject to availability.

Fees will be charged in line with our standard consultation fee. Payment will be taken prior to the video consultation appointment with receipts sent via email or post. Payment for any further treatments or medication will be taken after the consultation. You will need to call the practice to agree how medication can be obtained (if posted, an additional delivery charge will apply – depending on the delivery service requested).

The video consultation will take place using the technology platform Microsoft Teams. The Microsoft Teams app must be downloaded and installed prior to the consultation. Please note that use of the app is subject to your agreement to Microsoft’s terms and conditions. This app is currently free of charge (as of 23.03.20) – however please consult your app provider for the costs at the time of download. You will be responsible for all costs charged by your network provider relating to the use of this service.

Use of this Video Consultation Service will be subject to our privacy policy which can be found at https://www.mars.com/privacy

In addition, our standard terms and conditions will apply. They can be found at https://eastcottreferrals.clickingmad.dev/terms/